Dear Members,
If you were logged into the SON Community at or before 3:03 p.m. ET today, May 3, please note that we forcibly logged everyone out of the site to continue our investigation into an issue that appears to be affecting a number of users, particularly our veterans. I have been spending days and nights investigating this issue and have reached out to tech support for assistance, but no resolution has been found yet. As a precaution, I was advised to log everyone out in the hope that it would be a solution. We are also investigating Cloudflare and its settings.
At present, we're told this is an end-user issue, not directly caused by the SON Community, as the Browser (E.g., Chrome) being used by some users is the primary issue, particularly since this matter is not affecting all users, and some of those impacted say they've been able to log in using a different browser altogether.
Regardless, I'm continuing to investigate, and I hope to have a resolution soon.
In the meantime, please make sure you are using the latest version of your preferred browser on both desktop and mobile. Older browsers can affect your ability to visit all kinds of websites, including the SON Community, even if the issue is not immediately visible. If you haven't updated your browser in the past six months or year, you are using an old browser.
By
Errol ·
