I remember Corday supposedly being involved with the huge changes for the worse at Soap Opera Weekly because they had some mild criticism of the soaps. I know soap magazines, like all other magazines, couldn't have lasted, but still, if a genuine place of constructive criticism had lasted longer, the soaps might not have careened so far off a cliff in quality and arrogance to any real change over the last two decades.
Of course so many these days are so busy trying to have "shade," get likes, and have their pals laugh as they go on about an actor being too fat for them to get hard for, the constructive concerns are drowned out, but that's partly because the middleman between unfiltered fan views and a brain dead show was stomped out.