Oh, I'm not just talking about the Mario Batalis of the world.
I'm talking about an industry that sets base pay so low that serves are dependent on tips, which leaves them in a position where they must accept harassment from customers in order to make those much needed tips.
Most restaurants do little to nothing to protect their employees from customer harassment.
The personal accounts in the article, especially presented in the video offers powerful testimony of what these women and man must endure to make a living.
I don't think that most people are aware of the depth of the problem, I think most people's knowledge is quite superficial, relegated to also-ran soundbytes. People know much more about what goes on in Hollywood.