At the time, in Dolan's first run, I thought there was a very good balance of drama and everyday life. There were a lot of moments where they'd sit around eating takeout, talking about the kids, laughing because another friend or relative is at the door when they want to have some romantic time. It felt very real to me. I do think it started to get worse after Margo's rape, and never really recovered, but I thought there was still a semblance up to around the time of the plane crash and then finally the Diego murder mystery. That story was week after week of Margo having "episodes," and screaming, while Tom screamed at her and about her. After that it was never the same for me, and this became the default mode of the characters.
I never understood the idea behind the Alec Wallace character. Oakdale already had one repressed control freak with dark secrets (David/Reid), so let's bring in another one for concurrent stories?
Michael Woods could have been an asset to the show under different circumstances. He might have been an OK Craig. He couldn't have been worse than most of the recasts.