I am not sure this is the right place to post this guys... I can no longer access the forum through my laptop, i get a bad request message on my screen. As well as a 403 forbidden error. I also have to sign in all the time.

I can access the forum through the app on my phone but I still need to sign in all the time.

Hi @Sapounopera ,

Thank you for bringing this topic up. I have seen reports of this in our Google Analytics since yesterday, and I have personally received a 403 Forbidden response and, at times, a 429 Rate Limit notice. These are all browser-related issues on the client side, primarily in Chrome, though I'm looking to see how, or if, I can mitigate them at the server and/or Cloudflare levels to reach a resolution ASAP.

Thus far, the issues arise but resolve themselves with some patience, no longer than a few minutes, but it definitely is something that I'm looking into resolving permanently.

Just got this and could NOT get back on the board cause I would just get this repeatedly

The issue is constant on Chrome mobile... no matter if I clean cache or not... the 403 forbidden error is been given to me on mobile for weeks and wees now without pause. IT'S non stop. It makes the forum unusable on mobile for me. Every 1-2 minutes it gets to that error and won't get back to normal for long periods of time. Sometimes just clicking on old bookmarked links from SON works to get out of the error. For Chrome desktop, it's the constant logging out that still continues to this day, again no matter if I clean cache or not - I've cleaned the cache so many times... it's become impossible to type and login into every single site I use every other day, just to clean the cache for SON. I don't know how to clean the cache just for one site, if someone knows - please tell me.

I've been using Opera just to browse SON, but it's hard completely leaving the browser I'm so used to... So if the Chrome issues get resolved one day... I'll be very happy.

Edited July 5Jul 5 by Maxim

2 hours ago, dragonflies said:

Just got this and could NOT get back on the board cause I would just get this repeatedly

This is the error that I get pretty much every time I try to use the browser on mobile Chrome.

First time I've gotten it using Chrome desktop

4 hours ago, dragonflies said:

Just got this and could NOT get back on the board cause I would just get this repeatedly

I was getting this quite a bit over the last few days, especially yesterday, either in Edge or Chrome.

I'm not getting the Bad Request at the moment, but I'm still working on resolving. It looks like it was due to a bloated cookie via the Cloudflare Zaraz feature, which I had to use to help offload some code to help with the site and the bot issue, though it seems like a car going in for service over one matter only to have other problems arise; it caused an inadvertent new problem.

Will continue to update.

I want to say the issue is resolved after making various backend changes and adjusting settings, etc., but y'all would know better given your individual browser.

What I personally had to do was clear the data in Chrome for the SON Community by clicking on the site information/lock button in the address bar:

Then I clicked on Site Settings, which opened a new tab in Chrome:

Clicked on Delete data

And refreshed the page.

Things seem to now be working properly again.

This should also resolve the login/logout issue people were apparently still having. Again, y'all would know better.

Let me know if any of this helps or works for those impacted. If not, please let me know as well.

If that doesn't help, I typed Cookie in the search bar within the Settings tab and typed in soapopera, boards or soapoperanetwork.com and clicked on the trash can next to each instance, if not only one, including other soap opera sites I visit.

This, of course, logged me out of the SON Community site(s) again, and after logging back in, the issue seems okay on my end (I think).

Please let me know if the issue is now resolved. After following the aforementioned steps, I've been going in and out of different browsers, logging in, and no longer encountering the issue, particularly not in my main browser, Chrome.

I can't access the board at all on my laptop using Chrome

7 hours ago, dragonflies said:

I can't access the board at all on my laptop using Chrome

This issue has been addressed in the dedicated thread (not this one) with a full resolution. I'm moving your post (and my response) to that thread.

I logged everyone (including myself) out of their accounts in the hope that it would create a new session/cookie map, since browser cookies set your session lifespan on a website, which can last upwards of a year or more. That cookie was bloated and caused the massive 400 Bad Request/403 Forbidden errors people had been getting, which prevented them from accessing the community altogether, as mentioned across multiple threads. Logging everyone out of their accounts should now reset everything and resolve the browser issue(s).

This was done because people were still encountering errors, either because they didn't follow the aforementioned steps or because they couldn't see the method itself, as the issue persisted for them due to the bloated cookie not being deleted yet from their browser history/data record.

I'm being signed out (against my will, LOL), and the system is failing to post my messages. (I hit SUBMIT REPLY and nothing happens unless I refresh the page a few times, and then the posts finally get uploaded).