DAYS: Jason47 asking for any FB experts

[JAS0N47]

Got a message from Facebook that someone had logged in from Nigeria and I guess changed the password earlier this week. I was able to get that reported and regain control of the account within days, but there is some two-factor authentication set-up and I no longer have that phone, so the 6-digit code I need to finally get back in I never get when FB sends it. Any ideas on how to go around the two-factor part so I can finally sign in again??

I've tried googling things, but as people know here, I am not too tech savvy and don't have any social media other than the Days FB page.

Thanks for any help.

[Contessa Donatella]

You can go onto Google Voice & set up an extra phone for yourself & I think you can request a specific number. If so, I think then you could get the code. If it wouldn't give you that number, though this would not work. Good luck. Facebook is terrible at support. (I think it's called Google Voice. I've done it. Definitely a free Google product online.)

[Titus Andronicus]

From their help page, 

Still unable to login?

If you're unable to login after trying these tips, you'll need to confirm your identity to login.

Attempt to login and continue until you need to enter your two-factor authentication code.

Click Need another way to authenticate?

Click Other Options, then click Get more help.

Follow the on-screen instructions.

From here, I think it will ask you about an authenticator. If it does, it's something you can download as an app on your phone. Google Authenticator, IIRC. 

My work computer is ancient, with memory issues which at this point means it doesn't keep up with my passwords. I have to use Facebook for my work and my phone is equally ancient and does not communicate well with Facebook. With the Authenticator app, I've been able to log back in without a problem.

Authenticator is also a code, but works much better than texts or emails.

It's been a few weeks since I've to do this, so I hope my memory of the procedure is somewhat accurate.

Edited December 2, 2024 by Titus Andronicus

[JAS0N47]

Yes, that's the part I can't get past. The authenticator I guess is set up with an old phone from many years ago. So the code must be going there. I haven't had that phone number in many years. So, I need a way around that.