What does the error message say? If this happens again, can you share a screenshot of what you see?
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[email protected] with the information if you feel better doing it that way.
If you have more than one SON Community window/tab open, specifically while logged in and/or on more than one device, you will see a "0" in the red box, or whatever number corresponds to the number of read messages minus the one you just opened. It just means you already read the notification, but you had not yet refreshed the other window/tab you had opened, regardless of which device you are using. It's ideal to only be logged into one device at a time.
If this isn't the case, and it is a glitch as you say, again, please share a screenshot if/when you experience it again.
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